Tag Archives: Zammad

How to Solve Zammad `BackgroundJobSearchIndex` Errors

1339 failing background jobs.
Failed to run background job #1 ‘BackgroundJobSearchIndex’ 10 time(s) with 228 attempt(s).

Run zammad run rails c then:

items = SearchIndexBackend.search('preferences.notification_sound.enabled:*', 3000, 'User')
items.each {|item|
  next if !item[:id]
  user = User.find_by(id: item[:id])
  next if !user
  next if !user.preferences
  next if !user.preferences[:notification_sound]
  next if !user.preferences[:notification_sound][:enabled]
  if user.preferences[:notification_sound][:enabled] == 'true'
    user.preferences[:notification_sound][:enabled] = true
    user.save!
    next
  end
  next if user.preferences[:notification_sound][:enabled] != 'false'
  user.preferences[:notification_sound][:enabled] = false
  user.save!
  next
}

Delayed::Job.all.each {|job|
  Delayed::Worker.new.run(job)
}

Further reading: Failing background jobs.;Failed to run background job #1 ‘BackgroundJobSearchIndex’ 10 time(s)

Disable Elasticsearch for Existing Zammad Installs

Zammad can actually work very well without Elasticsearch for small amount of tickets. Please note, after disabling Elasticsearch, you may see many BackgroundJobSearchIndex errors like this, so use it at your own risk.

zammad run rails r "Setting.set('es_url', '')" # set it empty
zammad run rake searchindex:rebuild
systemctl stop elasticsearch
systemctl disable elasticsearch
systemctl mask elasticsearch

Further reading: Set up Elasticsearch – Zammad Docs